Shipping policy

ORDER PROCESSING & SHIPPING POLICY

All Perfec7ion Co. orders are processed within 2–3 business days. Orders are fulfilled in the exact order in which they are received.

Due to limited releases, exclusive inventory, and high demand, items may sell out before an order is fully processed. Placing an order does not guarantee that an item will remain available during the processing period.

ORDER CONFIRMATION & TRACKING

Once your order has been processed and shipped, you will receive a tracking confirmation via email and/or SMS using the contact information provided at checkout.

Customers are responsible for providing accurate shipping and contact information when placing an order.

ORDER MODIFICATIONS

Once an order has been completed, changes cannot be made to the order. If a modification is requested after the order has been completed, the original order may be cancelled and refunded, and a new order must be placed.

BILLING & SHIPPING ADDRESS POLICY

For fraud prevention and security purposes, the billing address and shipping address must match.

Orders that do not meet this requirement may be delayed, reviewed, or cancelled by our automated fraud-prevention system. Perfec7ion Co. reserves the right to refuse or cancel any order that appears fraudulent, unauthorized, or high risk.

RETURNS & EXCHANGES

ALL SALES ARE FINAL.

Perfec7ion Co. does not accept returns, refunds, or exchanges unless an error was made on our behalf, such as receiving an incorrect or defective item.

Because we operate with limited drops and exclusive inventory, all completed purchases are considered final sale.

If an order is cancelled before shipment, please allow 3–5 business days for the refunded funds to appear on your original method of payment. Processing times may vary depending on your financial institution.

Perfec7ion Co. is not responsible for sizing errors made by customers. Please carefully review the available size chart and product details before completing your purchase.

LOST, STOLEN, OR DAMAGED PACKAGES

Perfec7ion Co. shipments are insured when applicable through the shipping carrier.

Once a package has been marked delivered by the shipping carrier, Perfec7ion Co. is no longer responsible for the package. Customers should verify their shipping address and monitor tracking information to help prevent delivery issues.

If your package is lost, stolen, or damaged during transit:

  • The customer may be required to file a claim directly with the shipping carrier.

  • For UPS shipments, customers can initiate a claim through UPS Claims.

  • Perfec7ion Co. may provide reasonable assistance with the claims process when applicable.

Perfec7ion Co. is not responsible for packages delivered to an incorrect address provided by the customer at checkout.